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This topic is about the recently added persistent notification (alert) near the system tray, as well as some other changes to how free/trial license works.

1. Persistent notification. This one is shown if you are connecting to a remote Host/Agent from a Viewer registered with a free license key or a Viewer in the trial mode.



This message is NOT shown if you are connecting from a Viewer registered with a commercial license.

2. The 'Online' option in the MSI Configurator no longer works for free/trial users. That is, signing a custom Host or Agent package with our digital signature is now only available for paid customers.

3. Starting February 1, 2022 - just as we announced in our email newsletter sent to all free license users - we will stop the Internet-ID service for free license users of version 6.x.x.x. Please, upgrade to version 7 and generate a new free license key.  

Paid license users - regardless of the version they use - are NOT affected.


--- Announcement as of January 30, 2022 ---

Based on the feedback we received with regards to #1, we decided that we'd modify the feature a bit:

- Windows 10 and later: the notification can be made visible for the remote side only, and invisible on the Viewer side. We are still investigating this option, but most likely it is possible to implement.

- Ability to pick the corner in which the notification will be shown.

- Translate the message to other languages

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Feel free to ask your questions and post your comments. This message will be updated with your frequently asked questions and our answers to them for everyone's convenience.

Hello Alessandro,

Thank you for your message.

Of course, this notification banner will be translated into 20 languages in our next update.

Please let us know if you have more questions.

Hello Chas,

Thank you for your message.

Currently the message can only be removed when connecting to a remote Host via Direct connection or fr om a Viewer registered with any commercial license.
However, we plan to implement an improvement that will allow users to hide this notification banner on the Viewer's side. We hope to make this available in one of our next update, however, we're still investigating this option, so there's no specific ETA on this yet.
In addition, it will be possible to change the corner wh ere the notification banner is displayed - this feature will be available in one of the next updates as well.

Hope that helps.

Hello Anthony,

Thank you for your message.

Please note that it would be possible to display the notification banner on the Viewer's side as well, if needed. For example, currently the commercial license users are able to enable this notification banner in the Host Settings -> Interface tab if they want to display it for some reason. So when this feature will be implemented, it will still be possible to choose if you want to display the connection alert and choose the screen corner where you want to display it.

Hope that helps.

Hello Douglas,

Thank you for your message.

Could you please elaborate a bit more on this feature suggestion? Do you mean the feature that will prompt the remote user to confirm the banner location after a new location is selected on the Viewer's side?
If you mean something else, please let us know.

Looking forward to your reply.